Good day and welcome,

Thank you for taking the time to visit my business travel page.

My name is Nicci Hayden, and I am a dedicated Business Travel Counsellor based in the thriving suburb of Durbanville, Cape Town. While my roots are in Johannesburg, Cape Town quickly became home when my family and I moved here in 1998. The unique lifestyle, vibrant business scene, and sense of community make it the perfect backdrop for both work and family life. I now have the joy of sharing my childhood home with my husband and our two wonderful children, Logan and Lyla.

Before joining Travel Counsellors in April 2009, I built my career in retail travel, managing two retail stores and achieving accolades I am very proud of. These experiences shaped my approach to business travel: professional, adaptable, and always client-focused. I hold a Galileo certificate and have completed numerous sales and customer service courses, ensuring that I bring industry-leading expertise to your corporate travel requirements.

At Travel Counsellors, we are proud to be BEE accredited and equipped with cutting-edge technology, including our dynamic Phenix platform, local and global travel deals, and robust customer relationship management systems. My extensive training enables me to efficiently streamline travel processes, saving your business both time and money, with no compromise on service.

As a Business Travel Counsellor, I believe that relationships matter. Many of my clients have relied on me year after year not just because of cost savings, but because they trust me to anticipate their needs, solve problems proactively, and deliver genuinely personalised solutions. I am also proud to have achieved Gold TC status, a testament to my commitment to consistent excellence.

Running my own business has given me the invaluable capacity to deepen my industry knowledge and remain agile in a rapidly changing travel landscape. Most importantly, it allows me to focus 100% on your needs, ensuring that your team travels smoothly, confidently, and cost-effectively every time.

While I do value a good night’s sleep, in any genuine travel emergency, I am available 24 hours a day. With the backing of over 1,700 Travel Counsellors globally, you’re never without support, no matter where your business takes you.

As the saying goes, “If you do work that you love, and the work fulfills you, the rest will come.” I am passionate about helping businesses travel smarter, achieve more, and return home safely.

I look forward to partnering with you and supporting your business journeys.