Based in Greenstone Hill

Natalie Matthews

It's Nice To Meet You

I am an Independent Business Travel Counsellor based in Johannesburg, with over 28 years of experience in the travel industry and a strong focus on providing bespoke, high-touch support to corporate travellers and decision-makers.

Working independently allows me to combine the best of both worlds: advanced technology and global buying power with the care, flexibility and accountability of a dedicated personal Travel Counsellor. My clients value having one trusted point of contact who knows their preferences, understands their business priorities and is there for them before, during and after every trip.
I go above and beyond to deliver efficient, cost-effective and stress-free travel solutions. Whether it is a last-minute flight change, a complex multi-sector itinerary, a regional conference or a VIP visit, I manage the details so that you and your travellers can focus on what matters most: your business. I am only ever a call or message away and I take pride in being proactive, responsive and available when you need support.
My own travels have taken me across key business and gateway cities in the UK, Europe, the Middle East, Asia, the Indian Ocean and the United States, including hubs such as London, Dubai, Abu Dhabi, Hong Kong, New York, Miami and Washington. I have also experienced many of the Indian Ocean islands and African destinations that are popular for conferences, incentive trips and executive retreats. This first-hand knowledge helps me match clients with the right routes, schedules, airlines and hotels, as well as recommend locations that work practically for meetings, events and bleisure extensions.
Backed by cutting-edge systems, I am able to offer competitive fares, smart itinerary options and robust duty-of-care support, while still delivering a highly personalised service. From preferred seating and loyalty benefits to visa support, ground transfers and travel policy considerations, I design each trip with care and precision.

I believe business travel should feel smooth, well organised and reassuring, with a trusted expert alongside you at every step. I look forward to supporting your corporate travel needs and creating travel solutions that work as hard as you do.
Best regards

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My corporate testimonials

Sent by Celmarie Smit

I would highly recommend Travel Counsellors to any friends and colleagues. I stress less on our travel arrangements, without asking I get flight boarding passes and important travel information. Thanks Natalie for your super great service!

Sent by Donovan Hall

Natalie is a brilliant travel agent with a keen eye for detail and always delivers excellent service. I would and do as often as possible, recommend her services to others.

Sent by Rene McLeod

Natalie's efficiency is noted with accuracy and quick turnaround from phone call and email requests.

Sent by Eugene Oosthuizen

Year after year - great service - Thank you Natalie from HFX Group and staff!

Sent by Andre Du Toit

It's always a pleasure dealing with you. I will always choose you over the internet.

Sent by Noelette Hall

Natalie is most professional, friendly and efficient. She always goes the extra mile.

Sent by Sonja Bosch

We have known Natalie for many years and any requests are always handle with great care and importance. Being as professional as Natalie, dealing with her is only a pleasure. I would and I have recommended her services to our business colleagues as well as friends. She is willing to help and assist where ever she can. She offers wonderful ideas and recommendations!